www.alisneaker.com

FAQ

Does Alisneaker send payment alerts via email?
No, Alisneaker will not send a reminder by mail.
Unfortunately, fraudulent e-mail is always in circulation. In these emails, you will receive a payment reminder that abuses our name and will prompt you to pay the amount payable. Usually this email also contains attachments.
Please do not open this file in any case, do not reply to e-mail and delete it immediately! If you have any questions about your privacy policy, please see our privacy policy.

Why do i have to create a user profile in Alisneaker?
Before you place an order, you must create a user profile. When you log in to your user profile, your personal data is already stored. If you want to place an order, you do not need to enter it again. You can also visit "My Alisneaker" - where you will find a comprehensive overview of your profile, unpaid orders, previous orders, and payment details.

How do I order online?
To order items in our online store, you must add the goods of your choice to your shopping cart. Just click the button "Add to Cart". To order the required items, click "Buy Now" in the shopping basket. And then pay the order securely according to the prompt. If you have already registered Alisneaker, you can continue to make a payment in your account after entering your password. After payment of the order, we will send you a confirmation receipt of "We have received your order" via email.

What is my payment method when I order online?
We offer the following payment methods: credit / debit card, PayPal, bank transfer.

How long does it take to deliver?
We hope you will receive your order as soon as possible. We will send a package within 2 business days. Once your order leaves our warehouse, we will notify you by email. In addition, you can choose to track your order with the tracking number we provide. In addition, you can also read the tracking number from "My Account" in the order data. For standard transport, it takes about 5-12 days to reach. For expedited delivery, it takes about 5-7 days to reach. But you need to pay an extra difference.

How do I return the goods correctly?
Please make sure that the goods have been saved in the appropriate way before returning. This means that the article is not damaged, dirty, washed, replaced or worn, and all labels or labels are still attached to the goods. But you can try the merchandise. Try the shoes, we ask you to try on the process only in the carpet / soft surface to wear these shoes, in order to avoid damage to the soles. If the returned goods are no longer in the above conditions, we reserve the right to refuse to accept the return. Please consider our follow-up return process so that we can ensure that the return process is handled quickly and smoothly:
Please repack the product in its original plastic cover and place it in the original shipping case or original shipping bag.
Fill out the return form correctly and place it in the original shipping box or original shipping package.